60-Day Risk-Free Returns. Most unopened items can be returned within 60 days for:. • A full refund (minus return shipping), or. • 100% store credit (minus return shipping). The customer decides. Note: CPAP machines, masks, and oxygen concentrat
Your 60-day return period starts from the day we ship your machine to you. After this period, we don’t accept return requests. To start the return process, contact Sleeplay, state the reason for the return, and we’ll guide you through the rest. When
All CPAP machines qualify for our 60-Day Risk Free program.
We understand that finding the right CPAP mask and adjusting to sleeping with one can be challenging. That’s why we offer a 60-Day Mask Guarantee to ensure your comfort and satisfaction. You may exchange a CPAP mask once per lifetime within 60 days o
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Once an order is canceled, Sleeplay releases the funds immediately. However, it typically takes 3–7 business days for the refund to appear on your account, depending on your bank or credit card provider. Please note: HSA/FSA cards may take longer to
If you haven’t received your order, please start by checking the tracking link included in your shipping confirmation email. The carrier’s tracking page will provide the most up-to-date status and notify you of any delays. Also, confirm that the orde
What is Redo?. Redo is an optional add-on available at checkout that provides both free return shipping and package protection for your order. By purchasing Redo with your order, you will receive:. Free Return Shipping – If you need to return an item