Sleeplay logo
Sleeplay logo

All articles

Returns, Refunds, & Exchanges

What is your return policy?

Unopened Products. Unopened products within 30 days of purchase are eligible for a full refund in store credit or a refund to the original form of payment with a 15% restocking fee. Opened Products. Opened products (excluding oxygen concentrators) ca

How does the 30-Day Trial on CPAP Machines work?

Your 30-day return period starts from the day we ship your machine to you. After this period, we don't accept return requests. To start the return process, contact Sleeplay, state the reason for the return, and we'll guide you through the rest. We of

What machines are eligible for the 30-Day Trial?

All CPAP machines qualify for a 30-Day Trial.

How does the 30-Day Mask Exchange Program work?

We understand that finding the right CPAP mask and adjusting to sleeping with one can be challenging. That’s why we offer a 30-day Mask Exchange Program to ensure your comfort and satisfaction. You may exchange a CPAP mask once per lifetime within 30

Start a Return

Need to start a return? Click here