Returns, Refunds, & Exchanges
What is your return policy?
At Sleeplay, we are committed to your therapy success. Our return and exchange policy is built to give you confidence and flexibility when choosing your equipment, so you can find what works for you. Most eligible new products may be returned within
How does the 60-Night Guarantee on CPAP Machines work?
Your CPAP machine purchase is covered by our 60-Night Guarantee, giving you flexibility if it's not the right fit. How it works:. Unopened machines are eligible for a full refund to your original payment method, or 100% store credit. No processing fe
How does the 60-Night Guarantee on CPAP Masks work?
We understand that finding the right CPAP mask and adjusting to therapy can take time. That's why we offer our 60-Night Mask Guarantee to help you find a comfortable fit. How it works:. You may exchange your CPAP mask for a different model or size —
What machines are eligible for the 60-Night Risk Free program?
All new CPAP machines qualify for our 60-Night Risk Free program. Pre-Owned or Refurbished CPAP machines are excluded and not eligible for the 60-Night Risk Free program.
Cancellation Policy
At Sleeplay, we take pride in our rapid fulfillment process to ensure you never miss a night of therapy. Because orders are processed for shipping immediately, the window for cancellations is very narrow.
Start a Return
Need to start a return? Click here
How long does it take for a credit to reflect on my card after an order cancellation?
Once an order is canceled, Sleeplay releases the funds immediately. However, it typically takes 3–7 business days for the refund to appear on your account, depending on your bank or credit card provider. Please note: HSA/FSA cards may take longer to
What should I do if I have not received my order?
If you haven’t received your order, please start by checking the tracking link included in your shipping confirmation email. The carrier’s tracking page will provide the most up-to-date status and notify you of any delays. Also, confirm that the orde
Redo Protection & Free Returns
What is Redo?. Redo is an optional add-on available at checkout that provides both free return shipping and package protection for your order. By purchasing Redo with your order, you will receive:. Free Return Shipping – If you need to return an item
Are Certified Pre-Owned machines final sale?
Yes—Certified Pre-Owned machines are final sale, which means they can’t be returned. But don’t worry—we’ve got you covered. Every Certified Pre-Owned machine is fully inspected, cleaned, and tested. Our used machines come with a 1-year Sleeplay warra