60-Night Risk-Free Returns. Most unopened items can be returned within 60 days for:. •    A full refund (minus return shipping), or. •    100% store credit (minus return shipping). The customer decides. Note: CPAP machines, masks, and oxygen concentr

60-Night Risk-Free ReturnsMost unopened items can be returned within 60 days for:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;A full refund (minus return shipping), or&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;100% store credit (minus return shipping)&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;The customer decides.Note: CPAP machines, masks, and oxygen concentrators have detailed return guidelines below.Note:&#xA0;Return shipping costs apply unless the customer has purchased Redo, which covers return label costs.Bonus:&#xA0;Customers choosing store credit will receive additional incentives (bonus credit or exclusive offers).&#x2E3B;60-Night&#xA0;Mask Guarantee&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;While medical hygiene standards usually mean opened masks are final sale, we want you to sleep soundly. To help you find your perfect fit, we offer a one-time mask exchange per account&#xA0;on one opened mask purchased within 60 days. We&#x2019;ll help you pick a new style to try, and you can even keep the original&#x2014;no need to send it back to us.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Unopened masks are eligible for a&#xA0;refund or store credit&#xA0;(minus return shipping unless Redo was purchased)&#x2E3B;CPAP Machines &#x2013; 60-Night Risk FreeEligible CPAP machines can be returned within 60 days for:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;A refund (minus return shipping), or&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Store credit (minus return shipping)Customers with Redo will have return shipping covered.&#x2E3B;Oxygen Concentrators&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Unopened units may be returned within 60 days for a refund or store credit (minus return shipping)&#xA0;&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Opened oxygen concentrators are not eligible for return.Return shipping is only covered if the customer has purchased Redo.&#x2E3B;Important Notes&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Returns must be in original packaging, in like-new condition, and undamaged.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Orders may be modified before shipping without penalty.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;We recommend reviewing product details carefully and reaching out to our team with any questions before placing an order.&#x2E3B;CSpring ProductsAs per manufacturer policy, all CSpring products must be unopened and returned within 14 days of delivery to be eligible for a refund (minus return shipping)&#x2E3B;Green ReturnsOnce you start your return process, if your return is marked as a green return, you may keep the item, and we will proceed with your refund.&#x2E3B;Final SaleFinal sale items, such as our certified pre-owned devices, are not returnable.

What is your return policy?

At Sleeplay, we take pride in our rapid fulfillment process to ensure you never miss a night of therapy. Because orders are processed for shipping immediately, the window for cancellations is very narrow.

At Sleeplay, we take pride in our rapid fulfillment process to ensure you never miss a night of therapy. Because orders are processed for shipping immediately, the window for cancellations is very narrow.<ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;">Standard Orders:&#xA0;Cancellation requests must be received before an order is marked as &quot;Shipped.&quot; Once a tracking number has been generated or the package has left our facility, the order cannot be canceled.</li></ul> <ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;">Best Effort Guarantee:&#xA0;We will do our absolute best to honor cancellation requests received&#xA0;via phone, Email, or chat.However, due to our automated processing, we cannot guarantee that an order can be stopped once it has entered the fulfillment queue.</li></ul> <ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;">Subscription Orders:&#xA0;Subscriptions must be canceled&#xA0;or modified&#xA0;before&#xA0;the&#xA0;next recurring order is generated. If an order is generated before the subscription is canceled, it will follow our standard shipping and cancellation rules.</li></ul> <ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun MacChromeBold SCXW206540937 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">Post-Shipping Recourse:<span data-contrast="auto" lang="EN-US" class="TextRun SCXW206540937 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: normal;">&#xA0;If we are unable to cancel your order before it ships, you may follow our&#xA0;Standard&#xA0;Return&#xA0;<span data-contrast="auto" lang="EN-US" class="TextRun SCXW206540937 BCX0" style="margin: 0px;padding: 0px;font-size:16px;line-height: 22.0875px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">Procedure&#xA0;once&#xA0;the package arrives. Please note that shipping fees may be non-refundable, and items must remain unopened to qualify for a return.</li></ul>

Cancellation Policy

Your 60-night return period starts from the day we ship your machine to you. After this period, we don’t accept return requests. To start the return process, contact Sleeplay, state the reason for the return, and we’ll guide you through the rest. Whe

Your 60-night return period starts from the day we ship your machine to you. After this period, we don&#x2019;t accept return requests. To start the return process, contact Sleeplay, state the reason for the return, and we&#x2019;ll guide you through the rest.When you return your machine, ensure it reaches us within 10 business days of receiving a Return Merchandise Authorization (RMA).Your machine must be in its original packaging, in perfect condition (just like when you received it), and without any physical damage.Once your return is approved, a refund or store credit (minus the return shipping label cost) will be issued.Please remember that we don&#x2019;t issue refunds for machines returned damaged, defective, or without their original packaging. We cannot accept returns for heavily used or damaged machines.Customers can use our 60-night return policy for any CPAP machine once.

How does the 60-Night Risk Free on CPAP Machines work?

All new CPAP machines qualify for our 60-Night Risk Free program. Pre-Owned or Refurbished CPAP machines are excluded and not eligible for the 60-Night Risk Free program.

All new CPAP machines qualify for our 60-Night Risk Free program.Pre-Owned or Refurbished CPAP machines are excluded and not eligible for the 60-Night Risk Free program.

What machines are eligible for the 60-Night Risk Free program?

We understand that finding the right CPAP mask and adjusting to therapy can take time. That’s why we offer our 60-Night Mask Guarantee to help you find a comfortable fit. How it works:. You may exchange your CPAP mask one (1) time only within 60 days

We understand that finding the right CPAP mask and adjusting to therapy can take time. That&#x2019;s why we offer our 60-Night Mask Guarantee to help you find a comfortable fit.How it works:You may exchange your CPAP mask one (1) time only within 60 days of your original purchase.This is a single-use exchange benefit &#x2014; once the exchange has been used, it cannot be used again.You may choose a different mask model or size for your replacement.You are not required to return your original mask &#x2014; you may keep it.Important limitations:The 60-Night Mask Guarantee allows for only one exchange per customer (lifetime).Multiple or consecutive exchanges are not permitted.Once your exchange has been completed, any additional mask purchases are final sale and not eligible for further exchanges under this program.The returns portal may display standard return options (such as store credit), but mask exchanges under this guarantee are handled separately when applicable. How to request your exchange: To begin your exchange request, please submit through our online returns portal. If your request qualifies under the 60-Night Mask Guarantee but is not displaying correctly, our team will assist you directly. Additional notes: This guarantee applies only to CPAP masks.Any other items in your order are subject to our standard return policy.

60-Night Mask Guarantee

Need to start a return? <a href="https://sleeplay.com/apps/redo/returns-portal">Click here</a>

Start a Return

Once an order is canceled, Sleeplay releases the funds immediately. However, it typically takes 3–7 business days for the refund to appear on your account, depending on your bank or credit card provider. Please note: HSA/FSA cards may take longer to

Once an order is canceled, Sleeplay releases the funds immediately. However, it typically takes 3&#x2013;7 business days for the refund to appear on your account, depending on your bank or credit card provider.Please note: HSA/FSA cards may take longer to reflect the refund due to additional processing by those financial institutions.As soon as the refund is processed on our end, you&#x2019;ll receive a confirmation email with the refund details.

How long does it take for a credit to reflect on my card after an order cancellation?

If you haven’t received your order, please start by checking the tracking link included in your shipping confirmation email. The carrier’s tracking page will provide the most up-to-date status and notify you of any delays. Also, confirm that the orde

If you haven&#x2019;t received your order, please start by checking the tracking link included in your shipping confirmation email. The carrier&#x2019;s tracking page will provide the most up-to-date status and notify you of any delays.Also, confirm that the order was placed using the correct email address, as this helps us locate your order quickly.Once confirmed, we&#x2019;ll be happy to escalate the issue and work to resolve it as quickly as possible. We appreciate your patience and understanding.

What should I do if I have not received my order?

What is Redo?. Redo is an optional add-on available at checkout that provides both free return shipping and package protection for your order. By purchasing Redo with your order, you will receive:. Free Return Shipping – If you need to return an item

What is Redo?Redo is an optional add-on available at checkout that provides both free return shipping and package protection for your order.By purchasing Redo with your order, you will receive:Free Return Shipping &#x2013; If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.Package Protection &#x2013; If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost. Free Returns with RedoWhen you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any eligible item(s) for FREE within our return policy guidelines.&#x2022; If you do not purchase Redo, you can still return your items, but you will be responsible for the cost of the return shipping label.&#x2022; Redo applies to all items in your order&#x2014;you do not need to purchase it for each item.&#x2022; Restocking fees may still apply where applicable.&#x2022; Returns must be initiated within the return window and items must be in new, unworn, and unwashed condition with all original tags attached.&#x2022; Final-sale and discounted items are not eligible for returns.For full return guidelines, please refer to our Return Policy. Package Protection with RedoWhen you purchase Redo at checkout, your package is protected against loss, theft, or damage during shipping.If your package is:Lost or Stolen &#x2013; Submit a claim, and upon approval, you will receive a replacement item at no extra charge.Damaged in Transit &#x2013; If your item arrives damaged, file a claim, and if approved, you will receive a replacement item for free.&#x2022; Claims must be submitted within 30 days of the delivery date.&#x2022; Replacements are subject to product availability. If the item is out of stock, you may be offered a store credit or refund. For assistance with filing a claim, please contact our Customer Support Team.By choosing Redo, you get peace of mind with free, hassle-free returns and shipping protection&#x2014;ensuring your order is covered from checkout to delivery.If you have any questions, feel free to reach out to our team!&#xA0;

Redo Protection & Free Returns

Yes—Certified Pre-Owned machines are final sale, which means they can’t be returned. But don’t worry—we’ve got you covered. Every Certified Pre-Owned machine is fully inspected, cleaned, and tested. Our used machines come with a 1-year Sleeplay warra

Yes&#x2014;Certified Pre-Owned machines are final sale, which means they can&#x2019;t be returned.But don&#x2019;t worry&#x2014;we&#x2019;ve got you covered. Every Certified Pre-Owned machine is fully inspected, cleaned, and tested.Our used machines come with a 1-year Sleeplay warranty. If anything goes wrong, we&apos;ll swap your device out for another inspected unit.Our goal is to give you great savings without sacrificing peace of mind.

Are Certified Pre-Owned machines final sale?

Sleeplay

Returns, Refunds, & Exchanges

Do you offer financing options?

Does Sleeplay charge taxes?