How does the 60-Night Guarantee on CPAP Machines work?Updated 7 days ago

Your CPAP machine purchase is covered by our 60-Night Guarantee, giving you flexibility if it's not the right fit.

How it works:

Unopened machines are eligible for a full refund to your original payment method, or 100% store credit. No processing fee applies.

Opened machines are eligible for a one-time return within 60 nights of the ship date, per customer. You may choose:

100% store credit with no processing fee, or

A refund to your original payment method, less a 15% return processing fee

Important limitations:

Machines must be returned in their original packaging, undamaged, and free of heavy wear. Before shipping, please remove all accessories, including masks and tubing, and empty the humidifier chamber completely. Water damage may void the manufacturer's warranty.

Once you receive your Return Merchandise Authorization (RMA), the machine must be shipped back within 10 business days.

If a machine is returned without its original packaging and is in non-resalable condition, Sleeplay reserves the right to reject the return and ship it back to you at your expense. No refund or store credit will be issued in this case. You will be asked to acknowledge this condition requirement when you start a machine return.

This is a one-time benefit per customer — opened machines are eligible for this return once, lifetime.

How to request your return:

To begin, start your return through our online returns portal, or contact Customer Care at 1-844-451-6555.

Additional notes:

This guarantee applies only to CPAP machines.

Any other items in your order are subject to our standard return policy.