At Sleeplay, we are committed to your therapy success. Our return and exchange policy is built to give you confidence and flexibility when choosing your equipment, so you can find what works for you.

General 60-Night Guarantee

Most eligible new products may be returned within 60 nights from the date the order is shipped.  Refund options and eligibility depend on whether the item has been opened.

Pre-Owned and Refurbished CPAP machines are final sale and cannot be returned or exchanged, whether opened or unopened. The CPAP Machine 60-Night Guarantee return policy applies only to eligible new CPAP machines.

Unopened items are eligible for either:

• A full refund to your original payment method, or
• 100% store credit

No processing fee applies to unopened returns. Customers are responsible for return shipping costs unless the return is covered by Checkout Plus, our optional return protection program.

Opened items have different return eligibility and refund options depending on the product category. See the sections below for details.

All returns must include the original packaging, manuals, accessories, and documentation and must meet the applicable condition requirements.

Choosing store credit? Store credit never expires. Customers who select store credit may also receive additional benefits, including bonus credit and exclusive offers.

CPAP Machines: 60-Night Guarantee

Unopened machines are eligible for a full refund to your original payment method, or 100% store credit. No processing fee applies.

Opened machines are eligible for a one-time return within 60 nights of the ship date, per customer. You may choose:

100% store credit with no processing fee, or

A refund to your original payment method, less a 15% return processing fee

Machines must be returned in their original packaging, undamaged, and free of heavy wear. Before shipping, please remove all accessories, including masks and tubing, and empty the humidifier chamber completely. Water damage may void the manufacturer's warranty.

Once you receive your Return Merchandise Authorization (RMA), the machine must be shipped back within 10 business days.

If a machine is returned without its original packaging and is in non-resalable condition, Sleeplay reserves the right to reject the return and ship it back to you at your expense. No refund or store credit will be issued in this case. You will be asked to acknowledge this condition requirement when you start a machine return.

Masks: 60-Night Mask Exchange

Finding the right mask takes time, and fit is personal. That is why complete mask systems are covered by our 60-Night Mask Exchange.

Unopened masks may be returned within 60 nights of the ship date for either:

- A full refund to your original payment method, or

- 100% store credit

No processing fee applies to unopened returns.

One opened complete mask system may be returned within 60 nights of ship date for 100% store credit toward a new mask or supplies. This is a one-time exchange per customer.

For hygiene and safety, masks must be returned in their original packaging or a sealed bag.

Mask cushions, pillows, liners, headgear, and frames purchased separately are not returnable once opened. These items fall under the Supplies, Accessories, Battery Solutions & Other Products policy below.

Oxygen Concentrators

• Unopened oxygen concentrators may be returned within 60 nights of the ship date for a full refund or 100% store credit. No processing fee applies.
• Opened oxygen concentrators are not eligible for return.
• Concentrators must be returned complete with all included components, such as batteries, cannulas, carry bags, power supplies, and documentation in unopened brand new condition.
• We recommend testing your concentrator soon after it arrives to make sure it meets your needs.

Supplies, Accessories, Battery Solutions & Other Products

The following items must be new and unopened in original packaging to qualify for return within 60 nights of ship date. When unopened, they are eligible for a full refund or 100% store credit with no processing fee. Once opened, these items are not returnable:

• Mask cushions, pillows, and liners
• Mask headgear, frames, and assembly kits
• Chin straps and mask accessories
• CPAP parts and supplies, including filters, filter covers, side covers, water chambers, humidifier tanks, tubing, tube covers, power supply cords, SD cards, and air outlet pieces
• Power supplies, batteries, adapters, and battery solutions
• CPAP cleaning solutions, wipes, and sanitizing products
• Travel cases, bags, and CPAP pillows
• Sleep health accessories and wellness products
• Cspring product. Per manufacturer policy, CSpring products must be unopened and returned within 14 days of delivery to be eligible for a refund.
• Any other products, supplies, or accessories not specifically listed above.

The following are not returnable under any circumstances:

• Home sleep tests and prescription renewal services (see below)
• Gift cards
• Subscription services
• Final sale and clearance items

Home Sleep Tests

Home sleep test kits are not eligible for return or refund once shipped. Disposable single-use tests cannot be returned under any circumstances. Reusable testing devices must be returned to the testing provider within the timeframe stated in your test instructions; late or unreturned equipment may incur fees as disclosed at the time of purchase.

Cancellations and Orders That Have Not Shipped

No processing fee applies to cancellations.

Orders may be cancelled or modified before shipping at no cost and are refunded in full to the original payment method. This includes orders we are unable to fulfill, such as those where a valid prescription cannot be verified, or an item becomes unavailable.

Once an order has shipped, it falls under the return terms above.

Defective, Damaged, or Incorrect Items

No processing fee applies and return shipping cost is on us.

If your item arrives defective, damaged in transit, or is not what you ordered, contact us and we will make it right at no cost to you. You may choose a replacement or a full refund to your original payment method.

Warranty

If your product develops a manufacturing defect, contact us for troubleshooting first. If a return is required, we will issue an RMA and work with the manufacturer on your behalf for repair or replacement. Shipping costs to Sleeplay are the customer's responsibility for warranty service.

Product recalls are managed by the manufacturer. We will provide the manufacturer's contact information, but we cannot process exchanges or refunds for recalled items.

Products with a voided warranty may be subject to a manufacturer diagnostic and repair fee.

Return Process

1. Start your return through our online returns portal, or contact Customer Care at 1-844-451-6555.
2. Receive your RMA number and return label, if applicable.
3. Ship your return within 10 business days of RMA issuance, with the RMA number clearly marked on the outside of the package.
4. Allow up to 10 business days after we receive your return for inspection and processing.

We recommend using a trackable shipping service and insuring returns valued over $75. Sleeplay is not responsible for returns lost or damaged in transit.

Important Notes

• The 15% return processing fee applies only to open CPAP machines refunded to the original payment method. It does not apply to unopened returns, to any return taken as store credit, to cancellations, to orders that have not shipped, or to defective, damaged, or incorrect items.
• Refund and store credit amounts reflect the product price paid originally on the order. Return shipping is the customer's responsibility unless covered by Checkout Plus.
• Refunds do not include original shipping charges or expedited shipping fees.
• Products must be in original packaging, in like-new condition, and undamaged. Items that do not meet these requirements may be returned to you and may no longer be eligible for return.
• Sleeplay reserves the right to reject returns that are damaged, show signs of excessive use, are missing components, or show signs of misuse or return abuse.
• Interest paid to a financing company cannot be refunded.
• We recommend reviewing product details carefully and contacting our team with any questions before placing your order. Our sleep specialists are available at 1-844-451-6555.
• When returning a CPAP machine, you'll be asked to confirm you understand that machines returned without original packaging or in non-resalable condition may be rejected and shipped back to you.

Category Summary