What is your return policy?Updated 10 days ago
60-Night Risk-Free Returns
Most unopened items can be returned within 60 days for:
• A full refund (minus return shipping), or
• 100% store credit (minus return shipping)
The customer decides.
Note: CPAP machines, masks, and oxygen concentrators have detailed return guidelines below.
Note: Return shipping costs apply unless the customer has purchased Redo, which covers return label costs.
Bonus: Customers choosing store credit will receive additional incentives (bonus credit or exclusive offers).
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60-Night Mask Guarantee
• While medical hygiene standards usually mean opened masks are final sale, we want you to sleep soundly. To help you find your perfect fit, we offer a one-time mask exchange per account on one opened mask purchased within 60 days. We’ll help you pick a new style to try, and you can even keep the original—no need to send it back to us.
• Unopened masks are eligible for a refund or store credit (minus return shipping unless Redo was purchased)
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CPAP Machines – 60-Night Risk Free
Eligible CPAP machines can be returned within 60 days for:
• A refund (minus return shipping), or
• Store credit (minus return shipping)
Customers with Redo will have return shipping covered.
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Oxygen Concentrators
• Unopened units may be returned within 60 days for a refund or store credit (minus return shipping)
• Opened oxygen concentrators are not eligible for return.
Return shipping is only covered if the customer has purchased Redo.
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Important Notes
• Returns must be in original packaging, in like-new condition, and undamaged.
• Orders may be modified before shipping without penalty.
• We recommend reviewing product details carefully and reaching out to our team with any questions before placing an order.
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CSpring Products
As per manufacturer policy, all CSpring products must be unopened and returned within 14 days of delivery to be eligible for a refund (minus return shipping)
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Green Returns
Once you start your return process, if your return is marked as a green return, you may keep the item, and we will proceed with your refund.
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Final Sale
Final sale items, such as our certified pre-owned devices, are not returnable.