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Returns, Refunds, & Exchanges

What is your return policy?

60-Day Risk-Free Returns. Most unopened items can be returned within 60 days for:. •    A full refund (minus return shipping), or. •    100% store credit. The customer decides. Note: CPAP machines, masks, and oxygen concentrators have detailed return

How does the 60-Day Risk Free on CPAP Machines work?

Your 60-day return period starts from the day we ship your machine to you. After this period, we don’t accept return requests. To start the return process, contact Sleeplay, state the reason for the return, and we’ll guide you through the rest. We of

What machines are eligible for the 60-Day Risk Free program?

All CPAP machines qualify for our 60-Day Risk Free program.

How does the 60-Day Mask Guarantee work?

We understand that finding the right CPAP mask and adjusting to sleeping with one can be challenging. That’s why we offer a 60-Day Mask Guarantee to ensure your comfort and satisfaction. You may exchange a CPAP mask once per lifetime within 60 days o

Start a Return

Need to start a return? Click here

How long does it take for a credit to reflect on my card after an order cancellation?

Once an order is canceled, Sleeplay releases the funds immediately. However, it typically takes 3–7 business days for the refund to appear on your account, depending on your bank or credit card provider. Please note: HSA/FSA cards may take longer to

What should I do if I have not received my order?

If you haven’t received your order, please start by checking the tracking link included in your shipping confirmation email. The carrier’s tracking page will provide the most up-to-date status and notify you of any delays. Also, confirm that the orde

What do I need to know about using a ResMed AirMini CPAP machine?

The ResMed AirMini is a compact, travel-friendly auto-adjusting CPAP machine. It does not have a built-in screen—all settings adjustments and therapy data tracking are done through the AirMini app, which is available for both iOS and Android devices.