Orders and Shipping
Will Sleeplay notify me once my order has shipped?
Yes. We'll notify you via email once your order has shipped and is delivered. We also provide a tracking number.
Do I need a prescription on file before you can ship my order?
Yes. Federal law requires a valid prescription on file before shipping a CPAP mask, CPAP machine, APAP machine, BiPAP machine, humidifier, and oxygen concentrators. Need to renew you Rx? Get RxExpress.
Do you ship to a P.O. Box?
Yes. Orders shipped to PO Boxes include standard tracking services and qualify for our standard shipping policies.
How much does shipping cost and how is it handled?
We offer free shipping to the continental US on all orders over $50.Shipping and handling fees are displayed at checkout and vary on the destination of your order. Shipping charges are calculated by trusted carriers such as UPS,USPS and FedEx.
When will I receive my items?
Most orders placed before 2:00 pm EST/EDT Monday through Friday will be shipped that day via your elected shipping choice. Orders placed after 2:00 pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If
How can I update my delivery address for an order?
If you need to update the delivery address for your order, please reach out to us via chat, email or phone and provide us with the order number and the email address used when placing the order. Once we have this information, we will check if the add
Do I need a prescription to buy a CPAP machine?
Yes, in the United States, CPAP machines are Class II Medical Devices and require a prescription. The good news is that Sleeplay offers a fast, easy, and affordable way get an Rx. Our Rx Express Renewal Service is sent digitally after completing a sh
Do I need a prescription to purchase a complete cpap mask?
Yes. In the United States, the FDA classifies complete CPAP/BiPAP mask systems as Class II Medical Devices, which legally requires a valid doctor's prescription (Rx) on file to purchase. Prescription Required: Any complete mask system purchased as a